01Our Service

JanesDiary Matchmaking Network provides professional, private and curated matchmaking services for eligible individuals seeking serious relationships leading to marriage.

Our services may include:

• Eligibility assessment and confidential profiling
• Compatibility assessment and verification where applicable
• Candidate search and curation
• Private introductions and match feedback
• Dating and communication guidance
• Relationship coaching where included in the selected membership
• International and cross-border matchmaking where applicable

JanesDiary provides matchmaking and relationship consultancy services. We do not sell relationships, guarantee marriage or control the decisions of individuals introduced through our network.

02Membership Eligibility

Applicants must be 18 years or older and legally capable of entering into an agreement.

Applicants are generally expected to possess a minimum qualification of HND, Bachelor’s Degree (B.Sc.) or equivalent, subject to our discretion and the circumstances of an individual application.

Applicants must provide truthful and materially complete information during onboarding.

JanesDiary reserves the right to accept or decline an application where reasonably necessary to maintain the standards, integrity or safety of our matchmaking network.

03Membership Activation

Membership becomes active after:

• Selection of an applicable membership package
• Receipt and confirmation of the required membership fee
• Completion of required onboarding information
• Submission of requested photographs and documentation
• Completion of applicable verification requirements

Matchmaking activity commences after the required onboarding process has been successfully completed.

04Membership Levels

JanesDiary offers different levels of matchmaking service, including:

• CONNECT
• EXECUTIVE
• PRIVATE / PRIVATE ELITE
• SIGNATURE CONCIERGE
• STAKEHOLDER INTERNATIONAL, where applicable

Specific pricing, duration, introduction limits and benefits are determined by the package selected at registration.

05Your Membership Determines Your Search

Membership levels represent progressively different levels of:

Higher-tier memberships may provide access to a broader or more specialised search. Certain searches may prioritise established professionals, senior professionals, executives, entrepreneurs, founders, business leaders, CEOs, Managing Directors, C-suite professionals or other compatible individuals where appropriate.

All introductions remain subject to compatibility, mutual suitability, preferences, screening and candidate availability.

06Introduction Limits

The number of introductions available depends on the membership selected.

An introduction counts when a potential match has progressed through the applicable JanesDiary introduction process in accordance with the selected membership.

The availability of an introduction does not guarantee that either individual will pursue or continue a relationship.

07One Active Introduction at a Time

JanesDiary operates a one active introduction at a time policy.

Members will ordinarily explore one introduction before another is provided. A new introduction may be considered after the previous introduction has been appropriately concluded and relevant feedback has been received.

This policy allows each connection reasonable attention and supports a more intentional matchmaking process.

08Member Responsiveness

Professional matchmaking requires reasonable participation from both parties. Members are expected to respond to relevant matchmaking communication and requests for feedback within a reasonable period.

Where a member repeatedly fails to respond, abandons introductions or becomes unavailable without communication, JanesDiary may pause matchmaking activity until the member confirms readiness to continue.

Persistent non-participation may affect the ability to deliver matchmaking services during the applicable membership period.

09Member Information

Members are responsible for ensuring that information provided to JanesDiary is accurate. This includes information concerning:

• Age and marital status
• Children and location
• Profession and education
• Religion or faith
• Relationship status and intentions
• Other material information relevant to compatibility

Members should promptly notify JanesDiary of significant changes that may affect their matchmaking profile.

Deliberately providing materially false or misleading information may result in suspension or termination of membership.

10Photographs

Members must provide clear, recent and reasonably accurate photographs.

AI-generated, heavily altered, misleading or substantially outdated photographs should not be submitted as current representations of the member.

Photographs supplied for private matchmaking will be handled in accordance with our Privacy Policy.

11Verification

JanesDiary may require:

• Valid government-issued identification
• Employment or business verification
• Video or telephone verification
• Social or professional information where appropriate
• Other reasonable supporting information

The extent of verification may vary according to membership level, location, circumstances and information availability.

12Match Acceptance

Before progressing with an introduction, members may be provided with selected information about a potential match.

Where mutual interest is required, contact information will ordinarily be exchanged after the relevant parties agree to proceed.

Once an introduction has been accepted and contact information exchanged, either party may initiate communication.

13Feedback

Feedback forms an important part of professional matchmaking. Members are expected to provide reasonable feedback following introductions when requested.

Feedback helps JanesDiary understand whether an introduction is progressing and may assist in refining subsequent searches.

Feedback should remain respectful and should not contain abusive or degrading remarks about another member.

14Confidentiality

Information received through JanesDiary must be treated confidentially. Members must not improperly:

• Circulate another member’s photographs
• Publish private profile information
• Distribute telephone numbers or contact information
• Share confidential conversations
• Use another member’s information for commercial purposes
• Publicly identify another member as using a matchmaking service without permission

A serious breach of another member’s privacy may result in suspension or termination.

15Member Conduct

Members are expected to interact respectfully with potential matches and JanesDiary personnel. JanesDiary does not tolerate conduct including:

• Harassment or threats
• Coercion
• Fraud or attempted fraud
• Persistent unwanted contact
• Deliberate deception
• Abusive communication
• Serious violations of another member’s privacy

Where reasonably necessary for safety or service integrity, JanesDiary may suspend or terminate participation.

16Personal Safety & Due Diligence

A JanesDiary introduction should not replace personal judgement. Members should take reasonable precautions when:

• Meeting someone for the first time
• Sharing private information
• Travelling
• Entering financial arrangements
• Making major personal decisions
• Considering business or investment proposals

Members should never assume that an introduction constitutes an endorsement of every statement or future action of another individual.

17Financial Requests Between Members

Members should exercise particular caution regarding requests for:

JanesDiary is not responsible for private financial arrangements voluntarily entered into between members. Suspicious activity should be reported promptly.

18International Matchmaking

International introductions may involve additional considerations including:

• Distance and travel
• Time zones
• Relocation
• Cultural differences
• Long-term residence plans
• Immigration requirements

International membership does not guarantee introduction to a particular country or nationality.

Both parties remain independently responsible for satisfying applicable travel, immigration, residency, visa and legal requirements.

19No Guarantee of Relationship or Marriage

Matchmaking involves independent human beings with their own preferences, decisions and circumstances. JanesDiary therefore does not guarantee:

• Chemistry or attraction
• Continued communication or exclusivity
• A relationship or engagement
• Marriage
• A specific timeframe for achieving a relationship outcome

Our responsibility is to provide the matchmaking services included in the selected membership, subject to these terms.

20Membership Fees

Membership fees are payable according to the package selected.

Payment provides access to the matchmaking service and resources associated with that membership level.

Members should review package features, duration and applicable conditions before making payment.

21Cancellations & Refunds

Because matchmaking involves personalised professional work, including onboarding, profiling, assessment, verification, sourcing and curation, fees may become non-refundable once substantive matchmaking services have commenced, to the extent permitted by applicable law.

Any cancellation or refund request will be considered in accordance with the applicable package terms, the stage of service already performed and relevant consumer-protection requirements.

Nothing in these terms is intended to exclude any rights that cannot lawfully be excluded.

22Membership Duration

Membership duration is determined by the selected package.

International packages may have specific active periods, including 12-month, 18-month or 24-month memberships, depending on the selected service.

Membership does not automatically remain active indefinitely unless expressly stated in the package terms.

Unused benefits may expire when the applicable membership period ends unless an extension has been expressly agreed.

23Extensions & Renewals

Where a suitable match has not been secured during an applicable membership period despite an active search, JanesDiary may, where appropriate and at its discretion, offer an extension or renewal option.

Any extension is subject to confirmation by JanesDiary and should not be assumed automatically.

24Pausing Matchmaking

Where circumstances reasonably require it, matchmaking may be paused. Examples may include:

• Member-requested temporary unavailability
• Failure to respond
• Significant profile changes
• Verification concerns
• An active relationship developing from an introduction
• Other circumstances affecting readiness or eligibility

The effect of a pause on membership duration will depend on the applicable membership and circumstances.

25Termination of Membership

JanesDiary may suspend or terminate membership where reasonably necessary because of:

• Materially false information
• Fraudulent activity
• Serious misconduct, harassment or abuse
• Significant privacy violations
• Misuse of the matchmaking network
• Serious or repeated breaches of these terms

The financial consequences of termination will depend on the circumstances, services already performed, applicable package terms and applicable law.

26Privacy & Data Protection

Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Members should read the Privacy Policy before providing personal information or documentation.

Read the JanesDiary Privacy Policy →

27Changes to Membership Services

JanesDiary may reasonably update operational procedures, communication methods or service processes where necessary to improve service delivery, safety or compliance.

Material changes affecting an active paid membership should be communicated where appropriate.

28Complaints

We encourage members to raise service concerns directly and professionally. Complaints should include sufficient information for the matter to be reviewed.

29Applicable Law

These terms are intended to operate subject to the laws applicable to JanesDiary Matchmaking Network and any mandatory consumer or data-protection rights that apply to the particular transaction.

For international members, additional mandatory rights may apply depending on the member’s jurisdiction.

30Acceptance of Terms

By registering, paying for membership and participating in the JanesDiary matchmaking process, you confirm that you have had the opportunity to review these Membership Terms & Conditions.

You acknowledge that matchmaking involves human choice and uncertainty and that JanesDiary provides professional search, curation and introduction services rather than a guaranteed relationship outcome.

Our Commitment

We are committed to delivering matchmaking with:

And we expect the same level of integrity from every member who enters our network.